Shipping policy
At HCEE Store , we work to ensure your order is processed and shipped safely and quickly. Below you will find information about our delivery times, shipping methods, and order processing.
order processing
All orders are processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive an email with the tracking code to follow the delivery.
shipping methods
Orders are shipped via the following carriers:
• UPS (United Parcel Service)
• USPS (United States Postal Service)
The available carrier may vary depending on the delivery address, package weight, and shipping method selected at checkout.
delivery time
The estimated delivery time depends on the recipient's location and the shipping method chosen at the time of purchase.
In general, the deadlines are:
• 3 to 7 business days for standard shipping within the United States
• 2 to 5 business days for faster shipping options, when available.
The delivery times provided are estimates from the carriers and may vary.
order tracking
After shipping, you will receive an email with the tracking link and code .
Tracking can be done directly on the website of the carrier responsible for the delivery.
delivery delays
Although we do our best to ensure your order arrives within the estimated timeframe, delays may occur due to factors beyond our control, such as:
• weather conditions
• periods of high demand
• operational delays by carriers
HCEE Store is not responsible for delays caused by shipping companies.
Incorrect address
It is the customer's responsibility to ensure that the delivery address is correct and complete at the time of purchase.
If the address is incorrect and the order is returned to us, the customer may be responsible for additional reshipping costs .
lost or misplaced orders
If the tracking indicates that the order has been delivered, but you have not received it, we recommend checking:
• with neighbors or people nearby
• at the entrance or reception of the venue
• Safe areas near the delivery address
If the problem persists, please contact us by email:
We will do everything we can to assist in the investigation with the transport company.
contact
If you have any questions about shipping or delivery, please contact us:
HCEE Store
Email: hello@hceestore.com