Returns and exchanges

At HCEE Store , we want you to be satisfied with every purchase. If anything isn't as expected, we're here to help.

Please read the policy below carefully to understand how the exchange, return, and refund processes work.

eligibility for refund

You can request a return up to 30 days after receiving your order .

For a return to be accepted, the item must meet the following conditions:

• be unused, unwashed, and without signs of wear.
• Contain all original labels attached
• be in its original packaging, whenever possible.
• must not have stains, odors, damage, or alterations

Items that do not meet these conditions may be refused and returned to the sender.

Items not eligible for return

Some items cannot be returned or exchanged. These include:

• Products marked as final sale
• gift cards
• Products sent for return more than 30 days after receipt
• Items that show signs of use or damage

Products marked as final sale items are definitive sales and cannot be exchanged or refunded.

exchanges

If you need a different size or color , you can request an exchange within 30 days of receiving your order .

Once the returned item is received and inspected, we will begin the exchange process.

If the item requested for exchange is unavailable in stock , we may offer:

• Store credit equal to the value of the product
• refund to the original payment method

how to request a refund

To initiate an exchange or return, please contact our team via email:

hello@hceestore.com

Include in the message:

• the order number
• the product you wish to return or exchange
• the reason for the return or exchange

After reviewing your request, we will send you instructions for shipping the item.

return shipping

The cost of return shipping is the customer's responsibility , except when the product is received defective, damaged, or incorrect .

We recommend using a tracked shipping service, as we cannot guarantee receipt of items shipped without tracking.

damaged or incorrect products

If you received a damaged, defective, or different item than ordered , please contact us within 7 days of receipt by email:

hello@hceestore.com

Include:

• order number
• photos of the product and packaging
• a brief description of the problem

Our team will review the case and arrange for a replacement or refund.

refunds

Once the returned item is received and analyzed, we will inform you whether the refund has been approved.

If approved, the amount will be refunded to the same payment method used for the purchase .

The time it takes for the funds to appear in your account can vary between 5 and 10 business days , depending on the payment processor or financial institution.

Original shipping costs are non-refundable .